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      Country
          Country

          Find a Location

          Tricon Residential has 27 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Tricon Residential

              1771 Red Hill Ave Santa Ana, CA 92705

              BBB Accredited Business
            • Silver Bay Property Corp

              2700 W Cypress Creek Rd Ste D126 Fort Lauderdale, FL 33309-1751

            • Tricon Capital Group

              2700 W Cypress Creek Rd Ste D126 Fort Lauderdale, FL 33309-1751

            • Tricon Residential

              950 Iron Point Rd Ste 150 Folsom, CA 95630-8304

            • Tricon Residential

              1112 E Copeland Rd Ste 430 Arlington, TX 76011-4910

            Business ProfileforTricon Residential

            Property Management
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            At-a-glance

            Customer Reviews

            1.54/5stars

            Average of 311 Customer Reviews

            Customer Complaints

            361 complaints closed in last 3 years

            130 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 6/25/2018

            Years in Business: 9

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Tricon Residential is an owner and operator of a growing portfolio of over 31,000 single-family rental homes and multi-family rental apartments in the United States and Canada with a primary focus on the U.S. Sun Belt.

            Business Details

            This is a multi-location business.

            Find a Location

            Tricon Residential has 27 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Tricon Residential

                1771 Red Hill Ave Santa Ana, CA 92705

                BBB Accredited Business
              • Silver Bay Property Corp

                2700 W Cypress Creek Rd Ste D126 Fort Lauderdale, FL 33309-1751

              • Tricon Capital Group

                2700 W Cypress Creek Rd Ste D126 Fort Lauderdale, FL 33309-1751

              • Tricon Residential

                950 Iron Point Rd Ste 150 Folsom, CA 95630-8304

              • Tricon Residential

                1112 E Copeland Rd Ste 430 Arlington, TX 76011-4910

              BBB File Opened:
              3/16/2016
              Years in Business:
              9
              Business Started:
              4/26/2014
              Accredited Since:
              6/25/2018
              Type of Entity:
              Corporation
              Alternate Business Name
              • Tricon American Homes
              Business Management
              • Ms. Nicole Conniff, Vice President of Marketing
              • Mr. Alan O'Brien, Executive Vice President of Operations
              • Mr. Kevin Baldridge, President
              • Ms. Kelly Mariscal, Manager
              • Ms. Kassandra Garcia, Complaint Handler
              Contact Information

              Principal

              • Mr. Kevin Baldridge, President

              Customer Contact

              • Ms. Kelly Mariscal, Manager
              • Ms. Kassandra Garcia, Complaint Handler
              Additional Contact Information

              Phone Numbers

              Email Addresses

              Industry Tip

              BBB Tip: Property management

              Customer Complaints

              361 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/14/2024

              Complaint Type:
              Guarantee/Warranty Issues
              Status:
              Answered
              The home I renewed my lease for was contingent on our **** being replaced due to high temperatures upstairs for multiple hours (80+) despite all the windows being covered with thick blankets because of poor circulation and a failing unit. Despite this, it took multiple months for Tricon to even begin to address this. After many unproductive phone calls and maintenance visits that resulted in no change (the upstairs of our house was 90 in July, I bought external thermostats to check), our rent not only increased but the **** was replaced going into November when it was no longer needed. Our energy company even advised us to get an energy usage report and to take them to claims because of the outrageous energy bills we were receiving as a direct result of the **** running for 16+ hours/day. Following the replacement of the ****, the new unit was already not working due to the choice to cut corners and costs with installation by not replacing the 15+ year old **** board that triggers the unit to start/stop. This happened within two weeks of the new unit being installed and now, not even 6 months later, the unit does not run and is now freezing while running a relatively light workload (we just turned the ** on 4-5 days ago and avg temperatures are no more than 78, the unit does not run properly as of yesterday).On top of all of this, I addressed presumable mold growth in the master bathroom that was met with the solution of painting over it and deciding that the advice from their sheetrock company to replace it was incorrect. Now, again not even 6 months later, the mold has regrown in the same spots that were painted over (shocker!).Prior to renewing our lease, another issue was the 15+ year old water heater (the original from when the house was built) went out and took almost a full week to get Tricon to even agree to replace it because they claimed we only needed to relight the flame that would only stay lit for 5 seconds before going out again.
              Read More

              Customer Reviews

              311 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Luke R

              5 stars

              03/12/2024

              ******************** from Tricon Residential was a miracle worker in the face of an unexpected suprise. While he was replacing a fan that had malfunctioned, a huge leak springed in the backyard. Without a moment of hesitation, he called in an emergent work order, turned off the water to the house, and made sure I had enough water through various means for the time between then until the plumber arrived. He has left such a wonderful impression on me that I can only think that Tricon Residential has the best of the best, the cream of the crop, willing to help on staff. Thank you ******* and Tricon for exemplary service. Word to the wise, this man deserves a raise or commendation for his willingness to help me in such a difficult time.

              Tricon Residential Response

              03/15/2024

              Thank you for your kind words and this wonderful review, ****! We're happy to hear you had such a great experience with *******. 

              Local BBB

              Better Business Bureau Serving the Pacific Southwest

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